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Collaborative, Participatory and Empowerment Evaluation

Session: Collaborative Evaluation: Experiences and Lessons Learned

Elevating Youth and Staff Voice: A Collaborative Approach to Outcome Measurement and Solution Generation

Stream: Program Development and Design

Saturday, October 26, 2024
9:45 AM - 10:00 AM PST
Location: Portland Ballroom 252
Abstract Information: This presentation delves into the importance of including the voices of service recipients and program staff when designing outcome measurement tools and making decisions informed by the data collected through these tools. While outcome measurement approaches vary based on program goals and organizational contexts, integrating feedback from service recipients and staff members is crucial for responsive service delivery. LifeWorks, an Austin-based non-profit serving emerging adults with complex trauma histories, is used as an illustrative example to further explore this topic. In partnership with service recipients and program staff, the presenters developed a new outcome measurement tool for the agency. Additionally, in an effort to increase equity across programming, the organization evaluated client outcomes tied to this new tool across various demographic factors (e.g., race, ethnicity, gender identity, foster care involvement), and they engaged youth and staff in the solutioning process when disparities in outcomes emerged. By partnering with clients and staff to redefine success metrics and address disparities in outcomes, LifeWorks exemplifies how youth and staff voices can shape service delivery and organizational mission. The presenters will showcase how this collaborative approach not only enhances program effectiveness but also fosters inclusivity and responsiveness, offering insights applicable beyond youth-focused organizations.